FAQ
Shipping
How is my coffee shipped?
Once your order is complete on our store, it’s sent over to the roaster directly. From there it will be roasted to order and shipped directly to you from the roaster’s location for the best and freshest coffee experience. You’ll know it’s arrived when you see the custom Swiss Water box!
How do I track my order?
When your coffee is roasted and on its way to you, the tracking number will be emailed to you. Deliveries are usually shipped via USPS and we aim for 3-4 days delivery time, depending on your location. Please take note when you order that not all roasters roast and ship 7 days a week, so there may be some lead time before your order is ready at the roaster itself. We indicate this on the coffee’s order page itself whenever possible. If you order coffee from multiple roasters, you will receive an e-mail with tracking information separately for each roaster.
Coffee in Our Shop
How do you select the coffee?
For this project, we teamed up with just a few of the wonderful, talented coffee roasters who use Swiss Water as their decaffeination process of choice. Check back often to find offerings from more great roasters, as we’re always adding new selections to the store.
Do you sell any regular coffee?
As decaf experts, our Coffee Store is uniquely curated to bring you some of the best decaffeinated coffee out there—real coffee that you can continue to enjoy at any hour of the day or night. The vast majority of coffees on our store are fully decaffeinated to 99.9% caffeine-free.
We also offer a limited selection of coffees that contain higher levels of caffeine, such as half-caf blends of fully caffeinated coffee and Swiss Water® Decaf. Please look for the "Half-Caf" badge on these products.
Are the coffees on the webstore flavored?
No. While flavored decafs do exist, as a chemical-free process, we love to celebrate each coffee's own unique characteristics. The flavor notes you see under the "cup" description are the tasting notes each roaster has found (as in wine) to describe the flavors a coffee evokes from its own natural terroir and roast profile. No flavoring (or anything else) has been added to the coffees on our store.
How do you decaffeinate the coffee?
The Swiss Water® Process removes caffeine without using any chemicals like methylene chloride or ethyl acetate. Check out more about how we remove caffeine here.
Online Ordering
How do I manage my account?
Sign in to your Coffee Store account to look up past orders and manage your Curated Coffee Subscription.
Signing in is simple: enter your email address, we send you a six-digit code, you type it in. No password, nothing to remember.
Choose Subscriptions in the account menu to change how often your coffee arrives, skip a delivery, or update your shipping and billing details.
How do I sign in?
Go to the sign-in page and enter the email address on your account.
We’ll email you a six-digit code. Type it in and you’re in — no password, nothing to remember.
Each code works once, so we’ll send you a fresh one the next time you sign in.
What happened to my password?
Nothing — and nothing you need to do. Our store no longer uses passwords at all.
Signing in is your email address plus a six-digit code we send you, so there’s nothing to remember, reset or lose. One less thing to keep track of.
It’s the same account as before. Everything on it came across untouched.
I didn’t get my code. What now?
First, check your junk or spam folder — the code usually arrives within a minute, and sometimes it lands there.
Next, check the address you typed. Use the email address we have on file for you; signing in with a different address opens a new, empty account instead of yours.
Still nothing? Ask for another code, or email info@swisswater.com and we’ll sort it out.
Can I still see my order history?
Yes. Everything in your account came with you: past orders, addresses and any subscription.
Sign in with your email address and the six-digit code we send you, and it’s all right where you left it.
Where do I manage my subscription?
Sign in and choose Subscriptions in the account menu.
From there you can change how often your coffee arrives, skip a delivery, or update the shipping and billing details on file.
Who can I talk to about my order?
Give us a shout at info@swisswater.com and we’ll solve all your problems. At least the coffee-related ones.
Coffee Store Terms & Conditions
Our Coffee Store Terms of Conditions can be found here for your review.